The Technology

Workware™

Workware™ is a web-based application that uniquely increases the effectiveness of the implementation and ongoing use of the AOM methodology. Thousands of staff around the world are benefiting from the clarity that Workware™ brings to capacity planning and performance reporting.

Workware™ is most commonly set up as a hosted solution, run from our resilient ASP environment. This highly secure environment enables rapid and easy deployment of AOM without the need for capital investment or involvement from your IT department. All you need is access to the internet and a web browser. Traditional deployments on client infrastructure are also available.

Systems integration

For some organisations, Workware™ is now becoming an information hub, drawing data from workflow systems, agent schedulers, ACDs, personnel systems and the like. Workware™ has also been integrated into 'slice and dice' reporting tools to provide one of the key components of an organisation's balanced score card. Workware Connect™ makes it very easy to integrate Workware™ with existing systems. This means that you can add our state of the art capacity planning tools to your overall system, without negatively impacting any existing investment.

Remote diagnostics

For clients who take advantage of our Workware™ hosted solution we can - with your permission - provide you with detailed ongoing diagnostics to identify answers to questions such as “are any teams failing to exploit their full potential?” and “are some of the core management disciplines slipping?”. This continual improvement process can be a significant tool in cementing the AOM discipline within an organisation, whilst continuing to ensure you achieve the maximum benefit.