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How AOM worksActive Operations Management (AOM) is an approach to managing in which front line managers are encouraged to move on from the more common Bureaucratic or Reactive styles of management, to achieve an Active style. This involves taking greater control of events, rather than being controlled by them. In mentioning 'control' we should be careful not to confuse AOM with old-fashioned 'command and control' style management. Whilst many organisations still seem to adopt the belief that managers should do all the thinking and that staff must be coerced into action, we take the more progressive view that, given the right circumstances and support, staff will work hard and delight your customers on your behalf. The important issue is to make sure that time is collectively managed and resources organised to give the staff the best possible chance of doing their job as well as they can. AOM challenges managers to work closely with their teams, helping them routinely forecast workloads and balance these with the resources available. To help managers meet this challenge, we provide formal training, one-to-one coaching and work & resource management technology. AOM provides a framework for the coaching and the Workware™ software gives a structure to improve performance and maintain the cultural change in the long term. For more information, see:
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The important issue is to make sure that time is collectively managed and resources organised to give the staff the best possible chance of doing their job as well as they can. 
