How we deliver results

Given the right circumstances and support, staff will work hard and delight your customers. Time needs to be collectively managed and resources organised to give the staff the best possible chance of doing their job as well as they can, as often as they can.

AOMi challenges managers to work closely with their teams, helping them better understand workloads and balance these with the resources available. To help managers meet this challenge, we provide formal training, one-to-one coaching and work & resource management technology. AOMi uses a proven framework for the implementation of AOM and ongoing coaching, the Workware™ software gives a structure to improve performance, so sustaining benefit delivery in the long term.

The route to results begins with a diagnostic. Our most senior practitioners will carry out a structured review of your existing operations management capability, benchmarking this against the organisations we believe to be deploying world class practices. It requires a focussed but light support from the client and typically takes a few days. The output is a benefit case, implementation plan and any observations on the nature of the operation. If the benefit case is sufficiently compelling we move to implementation.

AOMi coaches will provide on-site training and one-to-one coaching to the operations managers; typically senior managers, department managers and team leaders. This process of getting up and running with AOM and Workware™ usually lasts 12-16 weeks and involves the following stages (point to the stage for more detail):

Gaining an understanding of the principles of AOM, how it will be implemented and how it can help overcome the particular challenges that your operation faces.

Identifying the work carried out and resources used by each team and representing that data in Workware™.

Establishing a weekly planning and control cycle. Team leaders use the data collected in Workware™ to forecast the next week’s workload and resource requirements. They will produce a plan for the week and amend it according to departmental priorities. Throughout the week, the team leader will manage against the plan to ensure targets are met. The previous week’s plan will be compared with the actual results achieved and lessons learned to improve planning in future.

Planning further into the future to anticipate events that have a lead time of greater than a week, such as seasonal work trends and holiday periods.

Integrating AOM into the business planning cycle to ensure that medium range and short term plans are driven by, and feed into, long range strategy.

By the end of the implementation, operations managers at all levels will understand AOM principles, be applying them at work and seeing the benefits. By continuing to manage actively, further performance improvements will continue to be made.